I need help with a RM.com purchase

Any suggestions or requests for the site? Let us know here!

Moderator: Shirluban

kiradess
Fresh Reacher
Fresh Reacher
Posts: 1
Joined: Sun Sep 25, 2011 7:36 pm

I need help with a RM.com purchase

Postby kiradess » Thu Oct 18, 2012 8:03 pm

Hi, I purchased and was billed for a "Junk Mat" way back on the 5th of this month. The charge went through, I can see the payment on my paypal page, however I have never received a shipping email. I did receive one confirming the order, however, nothing since then. And obviously, it hasnt arrived yet. I had to come here and ask about it because the shop site is so broken. I can't login, I get 404's. I can't send emails to any of the contact addresses given (like the one for when you don't receive your item) because my email service returns them as not being valid email addresses. Somebody please message me about this. Thanks

Kyuu
Expert Reacher
Expert Reacher
Posts: 273
Joined: Fri Sep 23, 2011 2:27 pm
Location: Chicago, IL
Contact:

Re: I need help with a RM.com purchase

Postby Kyuu » Thu Oct 18, 2012 10:27 pm

Unfortunately, I cannot recall the length of time between my order -- and -- order arrival. If I were to guess, I waited like about 1-2 weeks before my Junk Mat came in. If the wait gets longer than that, then yea -- you have every reason to be concerned. Also, I used Google Wallet, instead of Paypal (of course, too late for this bit).

User avatar
Shirluban
Moderator
Moderator
Posts: 746
Joined: Thu Jan 22, 2009 1:53 pm
Location: Svartalfheim
Contact:

Re: I need help with a RM.com purchase

Postby Shirluban » Fri Oct 19, 2012 11:56 am

It's not surprising to wait two weeks for an oversea shipping, but it would have been nice if Jenn sent you a shipping email.

You should try to e-mail her directly at jenn[At]reachmahjong.com
Let me know if she's slow to answer your email.
Cats don't do タンヤオ (tan-yao) but タニャーオ (ta-nya-o).
World Riichi Championship Rules
Comparison of riichi rules around the world

xKime
Expert Reacher
Expert Reacher
Posts: 300
Joined: Mon Mar 29, 2010 1:16 am
Location: Buenos Aires, Argentina
Contact:

Re: I need help with a RM.com purchase

Postby xKime » Sat Oct 20, 2012 3:14 am

2 weeks is not so bad. It usually takes me a whole month to get things I buy from ebay.

User avatar
wavemotion
Expert Reacher
Expert Reacher
Posts: 209
Joined: Wed Aug 22, 2012 11:57 am
Location: Plainville, MA

Re: I need help with a RM.com purchase

Postby wavemotion » Sat Oct 20, 2012 2:41 pm

If it's coming from Japan and you're in the USA usually 2 weeks is about right though I've had several items (I've bought hundreds of video games direct from Japan) held up in customs for 5 or 6 weeks! I'd give it a little more time - though a confirmation email would have been helpful.

Also, remember, Japan is on the other side of the world and since they all walk around upside-down, it's harder to get things done. Gravity is also working perpendicular to their efforts.

Of course I'm being factious... everyone knows it's Australia where they walk upside-down.


Return to “reachmahjong.com”

Who is online

Users browsing this forum: No registered users and 1 guest